Frequently Asked Questions
Everything you need to know about our footwear and services.
What is the signature 'Dellow' sneaker?
The Dellow is our signature vulcanized sneaker, featuring a heavy-duty canvas upper, high-wall foxings, and a premium cushioned flexible sole for all-day comfort.
How do Stepney Workers Club shoes fit?
Our footwear generally fits true to size. If you are between sizes, we recommend sizing up as our vulcanized construction offers a structured, secure fit.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original, unworn condition with all packaging and tags intact to qualify for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How should I clean my canvas sneakers?
We recommend hand-cleaning with a soft brush and mild soapy water. Avoid machine washing or tumble drying, as this can damage the vulcanized rubber and canvas bonding.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.